Privacy Policy

Last Updated: June 17, 2024

This Privacy Policy describes the privacy practices of Champify Software Inc. dba Champify and our subsidiaries and affiliates (collectively, “Champify", "we", "us", or "our") in relation to personal information we collect about you when you use our websites, products or services, or otherwise interact with us, including any sales, marketing, or events (collectively, the "Services").

This Privacy Policy does not apply to our handling of personal information that we process on behalf of our customers as a service provider or processor. Our processing of that information is governed by the Platform Privacy Notice.

1. Personal Information We Collect

Information you provide to us. Personal information our customers or prospects may provide to us through the Services or otherwise includes:

  • Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
  • Marketing data, such as your preferences for receiving our marketing communications, and details about your engagement with them.

Third party sources.

  • We may supplement the information that we collect from you (such as your email address) with additional information about you and your company obtained from publicly available and third-party databases or services that provide information about business people and companies (including an individual's name, job title, business contact information, and company information). This helps us update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.

Champify Slack app. The Champify Slack app alerts customers of the Track product about the status of their Champify contacts. The app collects user and channel IDs to deliver these messages and alerts to our customers who use the Champify Slack app.

2. How We Use Personal Information

We use personal information for the following purposes or as otherwise described at the time of collection:

Communicating with you about our Services. It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our Services, including by sending announcements, updates, security alerts and support and administrative messages.

Improving, monitoring, personalizing, and protecting our Services. It is in our legitimate business interests to improve and keep our Services safe for our users, which includes:

  • understanding your needs and interests, and personalize your experience with the Services and our communications;
  • troubleshooting, testing and research and to keep the Services secure; and
  • investigating and protecting against fraudulent, harmful, unauthorized or illegal activity.

Research and development. We may use personal information for research and development purposes in our legitimate business interests, including to analyze and improve the services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personal information into anonymized data by removing information that makes the data personally identifiable to you. We may use this anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the services and promote our business.

Direct marketing. We may send you direct marketing communications as permitted by law, including by email. You may opt-out of our marketing communications as described in the Opt-out of marketing communications section below. Except where consent is required, we undertake such marketing on the basis of our legitimate business interests. Where we seek your consent, you may withdraw your consent at any time.

Interest-based advertising. We may engage third-party advertising companies to display our ads on their online services. We may also share information about our website users with these companies to facilitate advertising for our services to them or similar users on other online platforms. For more information, or to understand your choices, please visit our Cookie Policy. Except where consent is required, we undertake such advertising on the basis of our legitimate business interests. Where we seek your consent, you may withdraw your consent at any time

Compliance and protection. We may use personal information to comply with legal obligations, and it is in our legitimate business interests to use your personal information to defend us against legal claims or disputes, including to:

  • protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims);
  • audit our internal processes for compliance with legal and contractual requirements and internal policies;
  • enforce the terms and conditions that govern the services;
  • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and
  • comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

3. How We Share Personal Information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

Service providers. We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Service-related services and/or to assist us in analyzing how our Services are used. These third parties provide us with automation, customer relationship management, and database management platforms and software as a service. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your Personal Information for any other purpose. Transfers to third parties are covered by the provisions of this Privacy Policy regarding notice and choice, the service agreements with our Customers, and our contracts with such third parties.

Advertising partners. We use information provided by Visitors and Customers and from Visitor and Customer activities on our website and other sites to provide advertising based upon Visitor and Customer browsing activities and interests.

Anonymous Aggregated Information. We may generate and use anonymized information and aggregated data from our Visitors and Customers for any lawful purpose. This is information from which Personal Information has been removed and which does not reveal the identity of any specific Visitor or Customer.

Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Champify or our affiliates (including, in connection with a bankruptcy or similar proceedings).

4. Purpose Limitation

The use of information submitted by Customers through our Services shall be limited to the purpose of providing the services requested by the Customer who submitted the information. We may retain a Visitor’s information as long as needed for purposes of marketing and sales of our Services to the Visitor. We will retain information submitted by a Customer, including any third party Personal Information, for as long as needed to provide our Service. We will retain and use information as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Privacy Rights And Choices

Opt out of marketing communications. You may opt out of marketing-related communications by following the opt-out or unsubscribe instructions contained in the marketing communication we send you or by contacting us as provided in the "How to Contact Us" section below. You may continue to receive services-related and other non-marketing emails.

Personal information requests. We also offer you choices that affect how we handle the personal information that we control. Depending on your location and the nature of your interactions with our Services, you may request the following in relation to personal information:

  • Information about how we have collected and used personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
  • Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
  • Correction of personal information that is inaccurate or out of date.
  • Deletion of personal information that we no longer need to provide the Services or for other lawful purposes.
  • Opt out of the sharing or processing of your personal data for targeted advertising purposes. To exercise this right, you can visit the "Do Not Sell or Share My Personal Information" link in the footer of our website.
  • Additional rights, such as to object to and request that we restrict our use of personal information.

To make a request, please email us or write to us as provided in the "How to Contact Us" section below. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an "authorized agent" to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

Limits on your privacy rights and choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the "How to Contact Us" section below.

Right to complain. Depending on where you reside, such as if you reside in the European Economic Area or United Kingdom, you may have the right to complain to a data protection regulator where you live or work, or where you feel a violation has occurred. Click here to find your local supervisory authority.

5. Job Applicants

When you apply for one of our open positions, we collect the information that you provide in connection with your job application. This includes but is not limited to business and personal contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or that you may provide during the interview process. This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information. We also collect personal information from other sources where relevant for your application, such as employment research firms, recruiters, identity verification services, and information that you make publicly available on websites or social media platforms (for example, LinkedIn). Throughout the recruitment process, we may supplement your personal information in connection with the assessment of your application. If you accept an offer from us, your personal information will be incorporated into and used as part of your employee record.

We use applicants' information to facilitate our recruitment activities, process employment applications and personalize candidate communication, including evaluating candidates and monitoring recruitment statistics. We also use successful applicants' information to administer the employment relationship. We may also use and disclose applicants' information to improve our Services and for the compliance and protection purposes described above.

6. Other Sites And Services

The Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.

7. Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information submitted to us, intended to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you. If you have any questions about security on our website or through our Service, you can contact us at security@champify.io.

8. International Data Transfer

You will provide personal information directly to our website in the United States. We may also transfer personal information to our affiliates and service providers in the United States and other jurisdictions. Please note that such jurisdictions may not provide the same protections as the data protection laws in your home country.

When we engage in cross-border data transfers, we will ensure that relevant safeguards are in place to afford adequate protection for personal information and we will comply with applicable data protection laws, in particular by relying on an EU Commission or UK government adequacy decision or on contractual protections for the transfer of personal information. For more information about how we transfer personal information internationally, please contact us as set out in the "How to Contact Us" section below.

With respect to personal information that we process in relation to the Track Service, Calendar Sync, and related services, which are governed by the Platform Privacy Notice, we rely on the EU-U.S. and Swiss-U.S. Data Privacy Frameworks (DPF), and the UK Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce.

9. Blog

Our website offers a publicly accessible blog or community forum. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at team@champify.io. In some cases, we may not be able to or we may decline to remove your information, in which case we will let you know if we are unable to or decline to do so and why.Our website offers a publicly accessible blog or community forum. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at stephen@champify.io. In some cases, we may not be able to or we may decline to remove your information, in which case we will let you know if we are unable to or decline to do so and why.

10. Testimonials

We display testimonials of satisfied Customers on our website in addition to other endorsements. By submitting a testimonial in any forum, you grant us consent to use your name, photo, and likeness along with the testimonial, both on our website and via other media (e.g., including third party sites). If you want to update or delete your testimonial or have questions regarding our use of your testimonial, you can contact us at team@champify.io.

11. Children

Only persons age 18 or older have permission to access our Services. Our Services do not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

12. Retention Of Personal Information

Where required under applicable laws, we retain personal information only for as long as is necessary to fulfill the purposes for which it was collected and processed, in accordance with our retention policies, and in accordance with applicable laws and regulatory obligations or until you withdraw your consent (where applicable).

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.

13. Changes To This Privacy Policy

This Privacy Policy is effective as of June 14, 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

14. Data Privacy Framework

Champify complies with the EU-US Data Privacy Framework (“EU-U.S. DPF”) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce. Champify has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Champify has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework, and to view our certification, please visit www.dataprivacyframework.gov.

Champify may be liable under the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF Principles, and the Swiss-U.S. DPF Principles in cases of onward transfers to third parties.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Champify commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF in the context of the employment relationship.

Champify may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Champify is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Champify commits to resolve complaints about our processing of your personal data. If you have inquiries or complaints, please contact us at security@champify.io.

Dispute Resolution

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Champify commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to VeraSafe, an alternative dispute resolution provider based in the United States, the European Union, and the United Kingdom.  If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://verasafe.com/privacy-solutions/data-privacy-framework-dispute-resolution-program/ for more information or to file a complaint.  The services of VeraSafe are provided at no cost to you.

If a complaint or dispute cannot be resolved through our internal process, we have also agreed to cooperate with the EU and UK data protection authorities and the Swiss Federal Data Protection and Information Commissioner and to participate in the dispute resolution procedures of the panel established by such data protection authorities.

Binding Arbitration

If your dispute or complaint related to your Personal Data that we received in reliance on the Data Privacy Framework cannot be resolved by us, nor through the dispute resolution mechanism mentioned above, you may have the right to invoke binding arbitration by delivering notice to Champify and following the procedures and subject to conditions set forth in Annex I of Principles.

15. How To Contact Us

Responsible entity. Champify Software Inc. dba Champify is the entity responsible for the processing of personal information under this Notice (as a controller or business, where provided under applicable law).

Contact us.

If you have any questions or comments about this Policy, our privacy practices, or if you would like to exercise your rights with respect to your personal information, please contact us by email at security@champify.io or by writing to us at:

21040 Canyon View Drive, Saratoga, CA 95070, United States.

EEA and UK Representative Contact Information. For individuals in the EEA and the UK, we have appointed:

VeraSafe Ireland Ltd as our EEA data representative, which you can contact by email at article27@verasafe.com, or by post at Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork, T23AT2P, Ireland; and

VeraSafe United Kingdom Ltd as our UK representative, which you can contact by email at article27@verasafe.com, or by post at 37 Albert Embankment, London SE1 7TL, United Kingdom.

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